top of page


Welcome to the Core Athletic FAQ page, where we address common questions and provide helpful information to enhance your shopping experience. We believe in transparency and want to ensure that you have all the necessary details to make informed decisions.

  • What types of products do you offer?
    At Core Athletic, we offer a wide range of products for custom playing uniforms, team jerseys, fitness apparel, sports accessories, and sports equipment. Whether you're a professional athlete, local kura or business - we have something for everyone. To see our full range of products available, please view our Apparel Catalogue.
  • How do I place an order?
    Ordering from Core Athletic is simple and convenient. If you are ordering a product from our online store - To place an order, simply browse our online store and add the desired items to your cart. Once you have finished shopping, proceed to the checkout page where you can review your order, enter your shipping details, and select your preferred payment method. After confirming your order, you will receive an order confirmation email with all the relevant details. If you are ordering merch and Team Uniforms through your club, business or kura, they will provide you with a direct link to order. Please note the ordering due dates and delivery timeframes. If you're requesting to have Sportswear, Merch and Team Uniforms created on behalf of your club, business, kura or group - please head over to our contact page so you can get a quote. Once you've selected the items you want and we've discussed your uniform needs, we will create an order page for you - so your club, business, kura and group can complete and pay for their order.
  • How are delivery charges calculated?
    Delivery charges will be calculated based on the order weight and delivery address. This will be confirmed upon placing your order.
  • How long will it take to receive my order?
    We understand that timely delivery is important to you. Once your order is placed and customized, we strive to process and ship it as quickly as possible. Standard lead times, once your order has been approved and paid for, are: • Sublimation garments 4-6 weeks • Cut & sew garments 5 - 7 weeks • Headwear 5-7 weeks We'll keep you updated on the progress of your order.
  • How do I find out the price of an item?
    Contact us directly for a quote at , via the contact tab on our website, or send us a message via FB Messenger.
  • How do I determine the correct size?
    We provide detailed size guides for each product to help you find the perfect fit. It is important to refer to these guides and take accurate measurements to ensure the best fit. If you have any further questions or need personalised assistance, our customer support team is here to help.
  • Are there minimum order requirements?
    Yes MOQ’s are as below: • Sublimated garments - 10pcs per design & style • Cut & Sew/Sub garments - 25pcs per design & style • Headwear - 25pcs per design & style • Accessories - Please contact one of our team members for more info
  • Can I customize my playing uniform or team jersey?
    Absolutely! We specialise in creating custom playing uniforms and team jerseys representing your unique style and identity. We can apply any club or sponsor's logo to a garment using various methods. This is the same with customer-supplied patterns and designs. Please note that customers must have the appropriate permissions to use any logo, pattern, or design that you have supplied to us. We assume that suitable permissions have been obtained by the customer prior to placing an order. We take no responsibility if this permission has not been adequately sought.
  • What logo files are required?
    The preferred format for all logos, patterns and designs is Vector format. We only accept Ai, EPS, SVG or high resolution PDF files. If you cannot provide any of your logos in the preferred files, then an additional 'Logo Redraw' fee will be charged. Redraw fees start from $49 + gst, depending on complexity.
  • Can you match my teams colours?
    If you require an exact colour match, then a Pantone(PMS) colour code must be provided. In the event that a PMS colour code is not supplied, then the closest matching colour from our extensive colour palette will be used.
  • Does the Core logo have to be displayed?
    Yes we reserve the right to display our logo on the front of every item we produce. The front logo positioning can be discussed with a member of our team if required.
  • Are urgent orders required in under 4 weeks possible?
    In some cases yes, depending on which items you require. This will be case by case. If we deem that it can be achieved, please note that a rush-order surcharge will be applied.
  • How can I contact your customer support team?
    Our team is here to assist you. You can reach us by visiting our Contact and Quote page on our website or emailing us directly at Send us your queries or concerns. We strive to respond to all inquiries promptly.
  • What payment methods do you accept?
    We accept various payment methods, including debit and credit cards (Visa, Mastercard, American Express) and Paypal. We also have Afterpay and Laybuy. These options provide convenience, security, and flexibility, ensuring a smooth and secure checkout process.
  • What is your shipping policy?
    We offer both domestic (NZ) and international shipping (Australia Only). For domestic orders within New Zealand, we strive to deliver your items within 2-5 business days. International shipping to Australia, times may vary depending on the destination. We provide tracking information so you can easily monitor the progress of your delivery. Alternatively, we offer a FREE pickup option. If you have your order with your club, business, group or kura - we will deliver your orders to your club/office for you to collect.
  • What is your return policy?
    We want you to be completely satisfied with your purchase. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on returns. The following terms apply to any products you purchase from Core Athletic.
  • Can I return teamwear garments?
    All garments are custom made based on thorough consultation and order confirmation. Change of mind refunds/returns will not be accepted for any customer approved orders. If there is a defect or fault with your order, or we have failed to comply with order instructions, you must notify your Core Athletic representative within 48 hours of receiving the goods. The products must be retained in unused condition.
  • Can I track my order?
    Absolutely! Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package and stay updated on its delivery status.

We hope this FAQ section has addressed your inquiries. If you have any additional questions, please don't hesitate to reach out to us. At Core Athletic, we are committed to providing exceptional customer service and ensuring that your experience with us is enjoyable from start to finish.

bottom of page