Question 1

How do I find out the price for items I am interested in?

Accepted Answer

Contact us directly for a quote at teamwear@coreathletic.co.nz

Question 2

What are your delivery charges?

Accepted Answer

This will be confirmed upon placing your order.  Delivery charges will be based on your location and weight of your goods. We have Sales managers in Hamilton and Wellington, pick up is available in these areas.

Question 3

What are your standard delivery times?

Accepted Answer

Standard lead time for all custom-made garments is 4-6 weeks, however we will always endeavour to turn your kit around sooner if possible.

Question 4

How do I place my teamwear order?

Accepted Answer

Contact us at kohine@coreathletic.co.nz.  We supply an online order form.

Question 5

Are there minimum order quantities?

Accepted Answer

Yes, all MOQ’s are as per below;  • Sublimated garments – 10 per design & per style  • Cut and Sew/ Cut n Sub Garments- 10 per design  • Caps 25 per design & per style.   • Beanie’s 25 per design & style

Question 6

Does the Core Logo have to be on the garments?

Accepted Answer

Does the Core Logo have to be on the garments?

Question 7

Can I return Teamwear garments?

Accepted Answer

All of our garments are made to order based on thorough consultation and confirmation of order details. Refunds/returns will not be accepted for any customized confirmed orders. If there is a defect or a fault with your delivered order or if we have failed to comply with agreed order instructions, you must notify your Core Athletic representative via phone or email within 48 hours of the goods being delivered. The product must be retained in unused condition.

Question 8

What file format is needed for the logo artwork?

Accepted Answer

The preferred format for all club and sponsor logos is vector files (.ai or .eps) or a high resolution .pdf file created in illustrator.   If you cannot provide any of your required logos in the preferred file formats then an additional fee will be charged for a re-draw.

Question 9

Can you generate any logo onto one of your garments?

Accepted Answer

We are able to generate any club or sponsor logo onto a garment using either sublimation or embroidery methods (depending on the garment type). Please note, customers must have appropriate permission to use any logos supplied to Core Athletic. We assume that the suitable permission has been obtained by the customer prior to placing their order and take no accountability if this permission has not been adequately sought.

Question 10

Can you match my team’s colours?

Accepted Answer

We have an extensive colour palette range that should match most team colours. If you require an exact colour then a Pantone number or embroidery thread colour must be provided otherwise the closest matching colour from the Core Athletic colour palette will be used.

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