RETURNS POLICY

We Core Athletic invite you to review our policy on returns. The following terms are applicable for any products purchased from us.​​​​​​

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Custom-Made Uniforms

All custom-made, personalised, or made-to-order uniforms are produced specifically to your requirements and are therefore not eligible for return or exchange due to change of mind, incorrect sizing, or personal preference.

This includes items featuring custom names, numbers, logos, colours, designs, or team-specific details.

Please carefully check your order details, including sizes, quantities, names, numbers, colours, and designs before approving your order.

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Faulty or Incorrect Items

If your order arrives faulty, damaged, or different from what you ordered, please contact us within 7 days of receiving your order.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the item and any fault or damage

We will assess the issue and, where appropriate, offer a replacement, repair, or refund.

If we have made an error with your order, we will cover the reasonable cost of correcting the mistake.

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Sizing

Customers are responsible for selecting the correct size. We provide sizing information to help you choose the appropriate size before ordering.

Where possible, we recommend checking measurements against our size guide before placing your order, particularly for team orders.

We cannot accept returns or exchanges simply because a custom-made item does not fit as expected when the correct size was supplied.

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Standard / Non-Custom Items

Unused, non-customised items may be eligible for a return or exchange within [14 days] of delivery, provided they are:

• Unworn

• Unwashed

• In their original condition

• Free from damage, stains, or other signs of use

• Returned with any original packaging or tags where applicable

Return postage is the responsibility of the customer unless the item is faulty or we supplied the wrong item.

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Sale Items

Sale or clearance items are generally final sale unless they are faulty or we have supplied an incorrect item.

How to Request a Return

To request a return or report an issue, please contact us at teamwear@coreathletic.co.nz with your order number and details of the issue.

Please do not send items back without contacting us first. We will provide return instructions where a return is approved.

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Refunds

Approved refunds will be processed using the original payment method where possible.

Refund processing times may vary depending on your payment provider or bank.

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Important

Nothing in this policy is intended to exclude or limit any rights you may have under the NZ Consumer Guarantees Act. Where those laws provide you with rights that cannot legally be excluded, those rights will continue to apply.

We reserve the right to assess each return or fault claim individually and to request reasonable information or photographs to help us determine the appropriate resolution.

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Returning Goods

If we approve a return, we will provide return instructions and the appropriate return address. We recommend using a tracked courier or postal service when returning goods. Return postage is the responsibility of the customer unless the item is faulty or we supplied the wrong item. Where we are responsible for an issue, we will work with you to arrange an appropriate remedy and, where applicable, cover reasonable return shipping costs. 

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​We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. ​

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Contact Us

If you have any questions about our Returns Policy, please contact us via email: teamwear@coreathletic.co.nz